Privacy Policy
Last updated: May 2026
Prime Point Surveying is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact details, including name, phone number, and email address.
- Property details, including address, inspection type, and booking information.
- Communication history, including enquiries, messages, and emails.
- Website usage data, including IP address, browser type, and pages visited.
- Payment information when required for invoicing. We do not store credit card details.
We collect information directly from you when you submit an enquiry, request a quote, make a booking, communicate with us, or use our website.
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries.
- Provide building inspection and consulting services.
- Prepare reports, invoices, and documentation.
- Manage bookings and communication.
- Improve our website and services.
- Comply with legal and insurance obligations.
We do not sell, rent, or trade your personal information.
3. Disclosure of Information
We may share your information with:
- Service providers assisting with administration or IT.
- Insurers for claims, compliance, or policy requirements.
- Legal or regulatory authorities when required by law.
- Subcontractors or consultants assisting with your inspection, if applicable.
All third parties are required to handle your information securely.
4. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, and disclosure.
Your information may be stored electronically on secure, password-protected systems.
5. Data Retention & Destruction
We retain personal information only for as long as necessary to provide our services, meet legal and insurance obligations, or resolve disputes. When information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.
6. Website Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience, understand website traffic, and optimise website performance.
You can disable cookies in your browser settings if you prefer.
7. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.
Requests can be made by contacting us using the details below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
9. Cross-Border Disclosure
We may use third-party service providers, including cloud-based platforms, that store data on servers located in Australia or overseas. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles.
10. Privacy Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may contact us using the details below. We will respond to your complaint within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
www.oaic.gov.au
Phone: 1300 363 992
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.
12. Contact Us
If you have questions about this Privacy Policy or wish to request access to your information, please contact:
Prime Point Surveying
Melton / Harkness, Victoria
Email: info@primepointsurveying.com